How Do I Download My Purchased Item?

Download In My Account Or Email After Payment. If You Don’t Receive The Mail, Please Contact Us Or Download It From My Account.

What Format Do The Textbooks Come In?

All Of Our ETextbooks Are Available In PDF Format, Including Original Pdf, Scanned Pdf And Converted Pdf. If There Are No Special Instructions, They Are All Original PDFs, High Definition, Searchable, Bookmarked, Physical Copy. Test Bank And Solution Manual Are Rar Or Zip Files. After Unzipping, It Is In Pdf Or Excel Format, Including Each Chapter.All Format Can Be Downloaded, Opened, And Read On Any Digital Device. It Is Compatible On All Computers, Tablets, EReaders, And Cell Phone Mobile Devices.

Is My Purchase Permanent Or A Rental EBook?

All Of Our Textbooks And EBooks On Site Are Yours To Keep Permanently. It Is NOT A Rental Item And They Will Last Forever. You Can Download And Transfer Them Onto As Many Devices As You Need To. We Do Ask That You Do Not Share Or Abuse The System By Sharing Your Purchased Item With Others. The Purchased Etextbook Is For Your Personal Use Only.

I Have A Problem With My Order. How Do I Contact SUPPORT?

If You Have Any Problems, Please Contact Us Or Send Email To We Will Reply To You Within 12 Hours.

Does The Online Access Code Come With The EBook?

The Online Access Code DOES NOT Come With The EBook Version.


Which Payment Methods Are Accepted?

Currently You Can Pay With Paypal Or Wechat or Visa or Bank transfer . We Will Support Other Payment Methods In The Future.

Why The Download Link Cannot Be Opened After Payment?

If This Kind Of Problem Occurs, It Is Very Likely That You Are In China And Need A VPN To Access. If The Attempt Fails, Please Contact Us And We Will Send It To You By Email, Thank You!

Do You Issue Refunds?

I. We Will Give You A Refund If Your Situation Falls Into One Of These 2 Cases:

The EBook You Downloaded Is Not As Advertised.
You Receive An Error When Trying To Open The EBook.
Duplicated Orders Which Are Purchased Accidentally. We Only Refund One Of Them.
In Theses Cases, Please Send Us An Email To: And We Will Issue You A Refund. Please Allow Us At Least 12 Hours To Reply Back To You.

II. We Will NOT Issue A Refund If Your Situation Falls Into One Of These Cases:

You Purchased The EBook Because You Thought That This Was A Physical Book. We Have Made It Very Clear That Our Products Are Electronic And Not Physical In The Description As Well As The Title Of The Product.
You Don’t Need The EBook Anymore Due To Unforeseen Circumstances (Dropping Classes, Professors Changing Books, Etc.).
You Wanted Another Title But Mistook The EBook You Bought For That Title. We Have Included In Great Detail The Cover, Title, ISBNs, Amazon Description Of The EBook So There Is No Way That You Can Mistake This EBook For Another.
The Refund Money Will Be Funded Back To Your Bank Account Within 3 – 5 Business Days.

For Customer Complaint Please E-Mail Us At:

How Secure Is Shopping On ? Is My Data Protected ?

You Will Be Paying Via The PayPal Gateway And It Is One Of The Most Secure Payment Gateways Available; So Yes, Your Data Is Protected.

How Do I Find My Items At A Later Date?

It Is Highly Recommended That You Create An Account At Checkout So You Can Log Back In Later To Find All Of Your Purchased Items For Re-Download If Needed. We Provide A Seamless Guest Checkout For Your Convenience. You Will Always Have The Option To Download Your At The Checkout Screen After Payment And Will Also Receive An Email Confirmation With Your Password As Well. If You Checked Out As A Guest, Misplaced Your Email, Or Have Yet To Receive A Download Link Please Feel Free To Contact Support And A Team Member Will Assist You.